Returns & Exchanges
At MOVA, we want you to love your home. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account or visit our online return portal with your order number and zip code to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and hardware are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing