Frequently Asked Questions
Everything you need to know about bringing MOVA into your home.
What is the typical shipping timeframe for furniture items?
Standard delivery for our home collection typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery team will contact you within 48 hours of purchase to schedule a specific arrival window.
Do you offer a warranty on MOVA home products?
Yes, all MOVA products come with a limited 1-year warranty covering manufacturing defects and structural integrity. We stand by the craftsmanship of every piece we sell.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or personalized items are final sale.
Are your wood products sustainably sourced?
Sustainability is at the core of MOVA. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly, and we use low-VOC finishes to promote healthier indoor air quality.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to our logistics portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger home investments.